Refund policy
We want you to love your Twelve Hour Club order. Because every item is printed on demand just for you, our policy works a little differently from a regular store.
Damaged, misprinted or wrong items
If your item arrives damaged, defective, misprinted, or isn't what you ordered, email us at pedroelfire@gmail.com within 30 days of delivery with your order number and a photo of the problem. We'll send you a free replacement or a full refund, whichever you prefer. You don't need to send the item back.
Size and change of mind
Since each item is made to order, we can't accept returns or exchanges for the wrong size or a change of mind. Please check our size guide before ordering. Not sure? Email us and we'll help you pick.
Cancellations
Need to cancel? Email us as soon as possible. If your order hasn't gone into production yet, we'll cancel it and refund you in full. Once it's printed, it can't be cancelled.
Lost packages
If your package is lost in transit, contact us and we'll reship it or refund you.
Refunds
Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to show up.